Strategic plan Research Paper Example | Topics and Well Written Essays - 500 words

Strategic plan - Research Paper Example sed feedback systems structures are oftentimes implemented in engineering processes, one recognizes that they are similarly implemented in terms of organizational processes. It is within this mode of understanding that a feedback system is a necessary strategic advantage for One International Airline. Perhaps the most overarching strategic consideration for One International Airline is the implementation of a feedback control system in terms of customer satisfaction. Within this spectrum of understanding a number of systematic approaches are recommended. As the airline experience is a structured process the organization must develop a survey mechanism that systematically articulates all the elements of the customer experience. This survey can then be implemented as a means of gaining direct insight into organizational strengths and weaknesses. Within the control system structure customers will be contacted through telephone and email communication methods and asked to take a voluntary survey. These surveys can be implemented towards the end of the on-flight experience. Additionally, focus groups can be gathered and these survey mechanisms implemented. The recognition of multiple inputs from survey respondents follows general quantitative statistical understandings that recognize gaining a valid and unbiased sample requires a multidimensional approach. As these responses are then collated the organization will have a strong understanding of organizational strengths and weaknesses that can be recycled into the organization’s control system and specific changes to the customer experience implemented. While the control system is primarily recommended as a strategic input from customer survey mechanisms, it is also recommended that the organization implement this process from inter-organizational elements. As the report has noted that a reduction in operating costs is necessary to remain competitive within the airline industry, this element can function as one of